True Resource Scheduling
A full featured patient registration and true resource scheduling with productivity enhancing features such as:
- Plan level fee schedules
- Authorization tracking by episode
- Authorization and eligibility links
Schedule doctors, nurses, rooms, and or equipment with multiple views to show scheduled appointments by location, by provider (even if the provider is working at multiple locations), by appointment type, equipment, rooms or a combination of resources.
With the deluxe website interface your patients can schedule appointments directly from your website. Email notification and confirmation means your front desk staff spends less time on the phone and more time waiting on patients.
Online Billing and A/R Management
Physician billing and accounts receivable management includes such features
as:
Plan level fee schedules to accurately track contractual payments and receivables,
Authorization tracking by episode means no more billing with the wrong authorization number and no need to set up separate patient accounts for Workers Compensation cases,
Online authorization and eligibility links to participating IPA's and HMO's mean fast and reliable information when and where you need it,
Super Bill charge entry system originally designed for hand-held devices provide a simple point and click charge entry system that is intuitive and easy for anyone to use.
Online real-time reporting accessible from any device with Internet access so that you never have to guess about your claims and payment status.
Online instant messaging allows you to send and receive email messages within your office or over the Internet.
In addition to normal incoming call routing, you can reduce No-Shows and increase patient satisfaction with Health Highway's integrated appointment reminder service. A friendly pre-recorded message can be delivered to each of your scheduled patients one or two days prior to their scheduled appointment. No dedicated phone lines to install and no additional hardware to purchase. Custom pre-recorded messages can be prepared to deliver the kind of message and image you want for your clinic.
The same general information that you presently have on your answering system such as department extensions, directions, working hours, health plans, can be preserved or improved upon while you make use of features normally only found in IVR systems costing $30,000.00 and up.
Database driven, fully integrated appointment scheduling over the telephone. You decide in advance what kind of appointments can be scheduled and who you will allow to schedule over the phone. Using IVR technology, your patients can schedule routine appointments in pre-selected time slots or on a next available basis. You control the entire process from the initial greeting to the method of confirmation. Patients simply select "Schedule, Re-Schedule, or Cancel an Appointment" from a menu of items included in the initial voice greeting and it automatically appears on your daily schedule..
IVR Secure Messaging System is for you. Patients can call in to the Secure Messaging Center and after providing the appropriate PIN number, they are directed to their message queue to hear your confidential message and leave a response if necessary. The system confirms delivery of the message and provides you with the date and time of delivery. Patients love it because they can call at their convenience and are not limited to your normal office hours. Patients can be alerted to a message waiting through the outbound messaging system, via email, post card, or one of your staff members can call and leave a message on their answering machine. You don't have to worry about not getting a vital message to a patient or forgetting to call back because they were not in. You and your staff spend less time on the phone and more time with patients.
IVR Diary interface is a password protected secure telephone link to your clinic database allowing your patients to complete healthcare forms and report readings such as blood pressure and blood sugar. The information entered by the patient is immediately stored in that patient's file and is available for viewing in a graphical format for easy tracking of reported clinical data over time.. This system is totally integrated with the clinic database and Internet based for global connectivity.
IVR Patient Balance Inquiry uses the same secure password protection to allow patients to hear their current balance and to make payments over the phone. Payments can be made using pre-authorized bank draft or credit card debit. Collection calls can be forwarded to this module so that patients can pay by phone immediately after talking to a staff member eliminating the need to wait for the patient to write a check and mail it.
This format facilitates data entry by providers, hence improving the efficiency and quality of care. Applications have been designed to function over a wireless network that can be distributed to Pocket PCs, e-Books, Palm PDAs and mobile phones. Point of service charge capture is a valuable first step toward a digitized and paperless practice management system.
If you know how to run a copy machine, you know how to use the CPR document management system. It's that easy to computerize your medical records.
Never loose another patient chart. Health Highway’s CPR allows providers to scan all or part of their existing paper charts into their local storage media and/or upload them to Health Highway’s data center for enterprise viewing at a very low cost per entry.
Your office(s) can organize, store, manage, and share both paper-based and electronically transmitted information quickly and efficiently, anytime, anywhere. Simply convert hard copy information to electronic copy using any standard scanner or Digital Copier. Easily import electronic material from other applications.
Electronic Charts may be stored on your computer in your office or stored on Health Highway's secure Enterprise Server for global availability. Charts stored on Health Highway's Enterprise Server are encrypted and may be secured even further using SecuGen Biometric "Finger Print" Authentication to restrict access to only those persons who need to view your charts. HIPAA mandated access logs are integrated at the database level to provide access and release information with no effort on the part of the user.
A proprietary Digital Dictation System, designed for physicians by physicians to better serve the medical community. Physicians can dictate on any standard telephone or cellular device, 24 hours a day-7 days a week. Through a nationwide network of trained medical transcriptionists, we provide professional, accurate, and timely service with completed transcription reports delivered directly to your desktop electronically.
Database level integration allows Health Highway to not only meet but exceed today's expectations by providing a state-of-the-art Digital Dictation System with a seamless interface to your computerized patient record. An optional service allows for a third party billing company to automatically receive a copy of the transcribed report
In order to utilize our transcription services, you must use a browser that supports the Secure Sockets Layer (SSL) protocol. SSL allows you to securely send and receive encrypted data over the Internet. This protocol provides a secure channel for data transmission through its public/private key encryption capabilities. When a client connects to our Server, the session immediately goes through a "handshaking" process where the server sends a certified Digital ID to the client, whereupon an "encrypted tunnel" is created between the client and the server. This simply means that all requests by the client and, subsequently, all replies by the server are encrypted using an extremely long and complicated key.
Access Control Lists (ACLs) allow or deny specific services for a particular user. The firewall is the next security component that you pass through. The system tracks each request that was made, who made it, when it was made, where it was made from, and where it was destined for. Each one of these items is used to determine whether the user is granted access to the requested destination and protects our network from outside access.
Health Highway has negotiated volume purchasing agreements with online vendors to supply discounted office and clinical supplies. The aggregation of procurement requests and online purchasing convenience result in, lower costs per unit as well as significant savings in staff time. Inventory can also be tied to billing and usage automatically.
Provider and Clinic Websites
Your own provider and/or clinic website is included with each subscription. Your site can include directions to your office, financial policies, physician biographies, accepted insurance plans, frequently asked questions and many more useful features.
Your patients can log in using their private password and schedule appointments in real time. Online Patient Registration allows patients to register themselves at their convenience online instead of sitting in your waiting room filling out forms. Online Prescription Refill Requests are not only convenient for your patients but are also a time saver for you and your staff.
Easy-to-use maintenance tools are built into the standard setup menu allowing you to select from 10 templates and easily customize your site with your own text and photographs.
Special collections of services allow patients to communicate with their doctor’s office through a uniquely structured and manageable e-mail system. Patients benefit from better communication and being able to perform functions such as:
- Request prescription refills
- Make appointments online
- Complete online registration forms
- Update insurance information
- Request prescription refills
- View account information
- Make payments online
- Complete custom healthcare questionnaires
- Provide disease management/research information online
- Shop for medical and nutrition related items
- Get directions and working hours
- View physician’s profile
Health Highway is using the most advanced SecuGen™ fingerprint biometric technology to provide logon convenience while providing additional security measures necessary to help meet HIPAA mandated security regulations. Wireless biometrically secured eBook can provide a convenient tool to patients and healthcare providers for both point of service data entry & record keeping during the office visit.
The same technology can be offered to patients through the patient portal for added security and identification.
Secure online tables can be made available to allow patient entry of medical data such as blood pressure, blood sugar, weight, cholesterol levels, symptoms etc. This information can be made available in a graphic representation to provide clear history of an illness and/or a patient’s response to treatments. This innovative record keeping and charting feature serves as a collaborative tool for patient/provider communication greatly enhancing patient satisfaction, provider productivity and improving the quality of care.
e-Commerce Services
Convert your website into a revenue generator with our comprehensive Medical Services Package. This Package includes:
- Credit and Debit Card Processing for over-the-counter, Internet purchases, and patient payments.
- e-Commerce Shopping Cart to allow your patients to purchase your personally selected products and supplies.
- Online Patient Bill Payment makes it even more convenient for your patients to pay their bill online with a check or credit card.
- Patient Payment Plan(s) uses pre-authorized bank drafts to automatically deduct a pre-arranged amount from your patients' checking account each month.
- Phone Checks give your collection department the ability to take a check while the patient is on the phone. No more excuses or waiting for payment to be mailed.
- NSF Check Re-presentment so your staff does not have to waste time chasing bounced checks and avoids embarrassing confrontations with your patients.
- Collection Services let professional collectors work those old, unpaid patient balances.
You can choose to implement all of the services listed as a single e-commerce package or pick only those services that would most benefit your practice.